PrimoriHow do I create an account?
Start with the app’s onboarding flow. You can create or link a permanent account through the authentication options available in the app.
Primori Support
How can we help?
For questions, technical issues, privacy requests or account assistance, contact us by email. We aim to respond as soon as reasonably possible.
How can I invite my family?
Family collaboration is a Premium feature. Only the account owner can create or manage invitation codes. Invited members can view and contribute memories according to their permissions.
Who can see my family’s memories?
Memories are private and available only to the account owner and authorised invited members. There are no public profiles or public family feeds.
How can I remove a family member?
The account owner can manage and remove collaborators from the app’s family or collaboration settings. Removing a member prevents future access but may not automatically remove content they previously contributed.
How do I cancel my subscription?
App Store subscriptions are managed through Apple. Open the Settings app on your iPhone, tap your Apple Account, select Subscriptions, choose Primori and follow Apple’s cancellation options. Billing and refund requests are handled according to Apple’s policies.
How do I delete my account?
In the app, go to the Account tab and use the delete-account action. Deleting your Primori account does not automatically cancel an active Apple subscription. See Account Deletion for current deletion information.
Is Primori a medical growth tracker?
No. Primori’s growth feature is designed to help families privately record and revisit height, weight and growth photos. It does not provide medical advice, diagnosis or medical monitoring.
Where is my data stored?
Primori uses trusted service providers to operate authentication, private storage, subscriptions and anonymous product analytics. More information is available in our Privacy Policy.